FAQs - Frequently Asked Questions
Delivery and Collection
When you place your order with us, you can choose to either collect your items from us, or have them delivered to you within Canberra and surrounding areas (Googong, Queanbeyan, Royalla, and Jerrabomberra).
During checkout, you can choose which venue you would like to collect your items from.
If you place your order before 12noon, you can collect it as soon as the same day. If your order is placed after noon, then it will be ready to collect from the next day. You may also nominate a future date for collection. Please wait for us to send a notification email confirming that your order is ready for collection.
We have four venues around Canberra for collection so there’s sure to be one nearby:
- Canberra Southern Cross Club, Woden: 92-96 Corinna Street, Phillip
- Canberra Southern Cross Club, Tuggeranong: Cnr Pitman & Holwell Street, Greenway
- Canberra Southern Cross Club, Jamison: Cnr Catchpole & Bowman Street, Macquarie
- Stellar Canberra: 50 Launceston Street, Phillip
We offer free delivery (if your order is over $100) to all Canberra suburbs, as well as Googong, Queanbeyan, Royalla, and Jerrabomberra. During checkout you will be asked to enter the delivery address for your order.
If you place your order before 12noon, we can deliver it as soon as the same day. If your order is placed after noon, then it will be delivered to you the next day. You may also nominate a future delivery date. Please note that our delivery days are Tuesday to Friday only, so an order placed on the weekend or Monday will be available for collection from Tuesday. We will send you a notification email confirming that your order is out for delivery.
Where is my confirmation email?
Please check your junk email folder if you have not received your order confirmation.